Privacy Policy

Who We Are

Softvision Info Solutions is a technology company providing custom software development, mobile applications, CRM systems, B2B marketplace solutions, fleet tracking, and digital transformation services to clients across India, the USA, and globally.

India Office: Flat No. 713, 7th Floor, Devika Tower 6, Nehru Place, New Delhi 110019, India
USA Office: 119 Evergreen Road #43385, Louisville, KY 40243, USA
Email: [email protected]

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and organization when you submit our contact form or request a demo
• Project details, requirements, or messages you send us
• Business information when entering into a service agreement

Information collected automatically:

• IP address, browser type, operating system, and device information
• Pages visited, time spent, and referring URLs (via cookies and analytics tools)
• Geographic location at the country/city level

Information from third parties:

• Business contact details from LinkedIn or other professional networks where you have made them publicly available
• Analytics data from Google Analytics and similar services

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services or demos
• To communicate about projects, proposals, and service agreements
• To send service-related notifications and updates you have requested
• To improve our website, products, and services through analytics
• To comply with legal obligations and protect against fraud
• To send marketing communications where you have given consent (you may opt out at any time)

Legal Basis for Processing

Where applicable under GDPR or similar data protection laws, we rely on the following legal bases:

• Contractual necessity — to fulfil service agreements or respond to pre-contractual inquiries
• Legitimate interests — to improve our services, analyse usage, and grow our business in ways that do not override your rights
• Consent — for marketing communications, cookies, and any other processing where we have asked for your explicit consent
• Legal obligation — to comply with applicable laws and regulations

Sharing Your Information

We do not share your personal data except in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website or delivering services (e.g., hosting, email, analytics) — bound by confidentiality obligations
• Business transfers: If Softvision is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, with prior notice
• Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Softvision, our clients, or the public
• With your consent: In any other circumstances where we have obtained your explicit consent

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage.

Types of cookies we use:

• Essential cookies: Necessary for the website to function correctly — cannot be disabled
• Analytics cookies: Google Analytics to understand how visitors use our site (anonymised where possible)
• Preference cookies: Remember your settings and preferences across visits
• Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can control and delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form enquiries: Up to 3 years from last contact, unless a service relationship is established
• Client data: For the duration of the engagement and up to 7 years thereafter for legal and accounting purposes
• Analytics data: Aggregated and anonymised data may be retained indefinitely; identifiable data for up to 26 months
• Marketing consent records: Until you withdraw consent, plus a reasonable period for compliance records

When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Ask us to restrict how we use your data in certain circumstances
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our website
• Access controls limiting data access to authorised personnel only
• Regular security reviews and vulnerability assessments
• Secure server infrastructure with leading cloud providers

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorised access.

Third-Party Links

Our website may contain links to third-party websites, including client sites, partner platforms, and social media channels. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

International Data Transfers

Softvision operates offices in India and the USA. Your data may be processed in either jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including standard contractual clauses where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy team: