We have a strong, very well trained expert technical team.

Multilingual
Call Center

Soft vision Solutions helps in increasing the global customer base and developing customer satisfaction by offering multilingual call center services through our experienced call center agents who can speak with your customers in their native languages.

The call center application will provide the following features:

Pre-Sales Support

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    Lead management and
    tracking.
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    Product inquiries and recommendations.
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    Automated responses for
    FAQs.
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    Integration with sales databases for order placement.

Loyalty Program Management

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    Customer profile creation and loyalty status tracking.
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    Points-based reward system and redemption process.
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    Personalized offers and promotions based on customer history.
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    Real-time updates on points balance and transactions.

Multilingual Support

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    Automatic language detection based on caller’s phone number or input.
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    Real-time translation
    services.
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    Support for at least five major languages (e.g., English, Spanish, French, Chinese, and Arabic).
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    Multilingual IVR (Interactive Voice Response) menus and support agents.

CRM Integration

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    Integration with existing CRM tools (e.g., Salesforce, HubSpot, Zoho) to store customer interactions.
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    Sync contact history, customer profiles, and loyalty status.
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    Provide support agents with real-time data on the customer.

Call Center Features

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    Call recording, monitoring, and analytics.
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    Queue management and priority handling for loyalty customers.
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    Automatic call distribution (ACD) for routing based on agent skill, language, and availability.
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    Integration with third-party communication platforms (Microsoft Teams, Slack, etc.).

Support and Maintenance

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    24/7 Customer Support: Provide ongoing technical support,
    bug fixes, and performance optimization.
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    Regular Updates: Ensure the application is updated for security, compatibility, and new feature rollouts.
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    Training: Offer training sessions for call center agents, sales teams,
    and loyalty program
    managers.
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    Documentation: Provide comprehensive user guides and technical documentation for the application.
Let’s get started
We will help you overcome your technology challenges

Call us on +91 9958996557 or +1 (860) 709-0546
email us at [email protected] or
fill out the following form to start the conversation.

Find your Solutions

Application Development

- RFID Based Facebook Applications - Photobooth Based Facebook - KIOSK Based I-training

Other Development

- Mobile Application Development - E-Commerce Development - Multilingual Call Center - IT Consulting/Out Sourcing - ERP

Softvision Info Solutions Pvt. Ltd.

India Office

Flat No. 713, 7th Floor, Devika Tower 6 Nehru Place New Delhi South Delhi DL 110019 IN

Email

[email protected] [email protected]

Phone

+91 9958996557

Softvision Info Solutions Corp.

USA Office

119 Evergreen Road #43385 Louisville, KY USA 40243

Email

[email protected] [email protected]

Phone

+1 (860) 709-0546